Terms and Conditions

Effective Date: 1st August 2025

These Terms and Conditions (“Terms”) apply to all services provided by The Epic Events Company (“we”, “us”, or “our”). By booking with us or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Booking & Confirmation

• All bookings must be made in writing through our website or by email.
• A booking is only confirmed once a written confirmation and any required deposit or full payment is received.
• Quotations are valid for 7 days unless otherwise specified.

2. Deposits & Payments

• A non-refundable deposit (typically 25% depending on the service) is required at the time of booking.
• Full payment is due no later than 3 months before the event unless otherwise agreed in writing.
• Payments can be made via BACS, card, cheque, cash or approved third-party providers.
• Late payments may incur an administration fee.

3. Cancellations & Refunds

• Cancellations must be made in writing.
• Deposits are non-refundable.
• If cancellation occurs within 1 month of the event, no refund will be given.
• If cancellation occurs within 1–3 months of the event, 50% of the balance will be refunded.
• If cancellation occurs 3+ months before the event, 100% of the balance will be refunded.
• In cases of extreme weather or unforeseen circumstances, we will work with you to reschedule where possible. This is subject to availability and at manager’s discretion.

4. Equipment Hire & Safety

• All hired equipment (e.g. inflatables, marquees) remains the property of The Epic Events Company.
• The client is responsible for ensuring the site is safe, accessible, and suitable for the setup.
• Additional charges may be applied should accurate information not be provided prior to setup (at least 7 days before the event) such as stairs, limited access, times, etc.
• Safety instructions provided by our staff must be followed at all times.
• Any damage or loss caused by misuse or negligence may incur additional charges.

5. Liability

• While we take every precaution to ensure safety, The Epic Events Company accepts no liability for injury, loss, or damage caused by misuse or failure to follow safety guidance.
• We hold full public liability insurance and ensure all equipment is safety tested and maintained to high standards.
• We shall not be liable for delays or non-performance caused by events outside our reasonable control (e.g. severe weather, road closures, supplier failure).

6. Photography & Marketing

• We may take photographs of our setups for use in marketing materials, unless you request otherwise in writing prior to the event.
• We will never publish images of children or guests without prior consent.

7. Data Protection (GDPR)

• We only collect data necessary to deliver our services, manage bookings, and communicate with you.
• Your data will never be sold or shared without your consent and is stored securely in accordance with our Privacy Policy.
• You have the right to access, amend, or request deletion of your data at any time.

8. Complaints

• If you are not satisfied with any aspect of our service, please contact us within 7 days of the event so we can address it promptly and professionally.

9. Governing Law

These Terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.