Effective Date: 7/8/25
The Epic Events Company (“we”, “our”, or “us”) is committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy outlines how we collect, use, and safeguard your information.
1. Who We Are
The Epic Events Company provides event planning and services including inflatables, marquees, and event coordination across various markets such as weddings, schools, corporate events, and private functions.
For any data-related enquiries, please contact:
Email: contact@theepiceventscompany.co.uk
2. What Data We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, postal address
- Booking Information: Event details, preferences, dates, venue location
- Payment Information: Billing details (processed securely via third-party payment providers)
- Website Usage: IP address, browser type, operating system, pages visited (via cookies or analytics tools)
- Marketing Preferences: Opt-in status for newsletters or promotions
3. How We Collect Your Data
We collect your personal data in the following ways:
- When you complete an enquiry or booking form on our website
- When you communicate with us via email, phone, or social media
- When you subscribe to our newsletter or updates
- Through cookies and analytics when you visit our website
4. Why We Use Your Data
We use your data to:
- Respond to your enquiries and provide requested services
- Manage and fulfil event bookings
- Process payments and send invoices
- Send relevant updates, promotions, or newsletters (with your consent)
- Improve our website and services through analytics
- Meet legal and contractual obligations
5. Legal Basis for Processing
We process your data based on the following lawful grounds:
- Consent – for marketing and newsletter subscriptions
- Contract – to fulfil a service or booking you’ve requested
- Legal Obligation – to comply with laws and regulations
- Legitimate Interests – to operate and improve our business
6. Sharing Your Data
We do not sell or rent your personal data. We may share it with:
- Trusted service providers (e.g. payment processors, email systems)
- Law enforcement or regulators, if required by law
- Our professional advisors (e.g. accountants, legal teams)
All third parties we work with are GDPR-compliant and only process your data on our behalf.
7. Data Retention
We retain personal data only for as long as necessary:
- Enquiry data: Up to 12 months if no booking is made
- Booking records: Up to 6 years for legal/accounting purposes
- Marketing data: Until you unsubscribe or withdraw consent
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict data processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at contact@theepiceventscompany.co.uk
9. Cookies & Website Tracking
We use cookies and similar technologies to enhance your experience and analyse website traffic. You can manage cookie preferences in your browser settings.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted here with a revised effective date.
If you have any questions about this Privacy Policy or how we handle your data, please get in touch at contact@theepiceventscompany.co.uk